Quote:
Originally Posted by Northwoods
Hi everyone - Thank you for your advice. My friend was not with her spouse when he passed (she was in the US). He had an accident and died in a hospital. He dies last year. She is the beneficiary. She has the "notarized" death certificate which she gave to the insurance company, she also has official documentation from the embassy that she gave to the insurance company. She has supplied everything the insurance company has asked for.
She is going to try the State Insurance Commissioner and see if she can get anywhere.
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Actually, I don't blame the insurance company from doing a thorough investigation of the death. There is no way that I would blindly accept a notarized death certificate and "official documentation" from the embassy for someone who died in another country. Embassies don't even track Americans who travel to other countries. It is just not sufficient proof that the terms of the policy have been met. If there is a lot of money involved, I would want my own insurance investigator to do an investigation and approve the payment.