I have no apologies. In my opinion I received a very poor prime rib, I reported it to the waitress who assured me she would handle with management, I found I was not the only one who had this experience. I responsibiliy reported on the problem which I and someone else experenced.
I appreciate the loyalties some have toward the resturant but to follow their directions it would mean no one would speak up if they had a problem. If there are more that have had the same issue then it would be of great assistance to the management as they would get ahold of the size of the problem. If no more had the problem then management should disregard the couple who did. It is that simple.