Quote:
Originally Posted by TomSpasm
I've gone thru a 6 month hassle trying to get an appointment with an endocrinologist at Premier Medical at the Santa Barbara location. Their entire support staff is seemingly in India, and you get a different person every time you call. That would be ok except they never seem able to receive referral faxes and you get your phone calls with them cut off about 30% of the time. When I got exasperated last week and decided to just go into the office to try to make the referral happen, I was pointed to a computer screen, where I had a conversation with a woman who appeared to be in her kitchen in Islamabad or Chennai. I asked her if they had received a referral for me, and it took her 5 minutes to figure out that they had not. The whole experience was surreal.
When they finally got the referral the following week (on the 6th try), it was time to make the appointment, the first available is October 31st!!!!!! And now I learn here that may be over Skype too!
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I’d switch medical facilities. Sounds horrible. I had a referral to a specialist a year ago up in the Spanish Springs area - i too was placed in front of a TV Screen. The doctor was on screen in his sweatpants from his living room in a high rise apartment in Detroit. The doctor was previously retired and in his late 70s. I guess he thought he could do this easy gig and make some extra cash while retired. I was deceived, and never told ahead of time my appointment would be a teleconference- was my first and last visit with that practice. Now I ask.