I do not mean this as something serious since it does not deal with health or any other serious matter. I also rented a golf cart from LSL as we were having family visit for a few days. I took it back after one day as (1) people could almost walk faster than it ran and (2) it was really dirty and at the price I did not feel it was my responsibility to take the time to clean, wash and vacumn it. I expected the gas smell since that would be something which would happen with gas.
When I returned it I mentioned my concerns and was told I was wrong. It was really funny as here I am the customer, unhappy and I am wrong. I guess they have not heard of Stu Leonards in Conn. They are a rather large market and they have only 2 rules for their employees. The first rule is the customer is always right and the second rule is to refer to the first.
The person actually started to engage me in an argument and I refused to participate as it would have been a waste of both our time.