Quote:
Originally Posted by It's Hot There
Good News & Bad News.
Good: SECO called me today and tried to help.
Good: Very nice people.
Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.
From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.
Bad: "Well, all we can tell you is that is what you used."
They did admit, "most" meters start at zero KwH's on them....but not all.
Bad: They assume, but could not confirm mine was at zero.
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Very frustrating I'm sure.
What would your bill look like assuming the new meter started at zero?
Given they way they are rolling it out, seems unlikely they would install a previously used meter.
I have a sense device that measures power real time, meter matches closely.
Most likely cause is human error when installing the meter.