I would probably have a kind conversation with the chain of command with the ticketing department like his chief. You’re paying his salary so he should be open to conversation about this while coming to some understanding. Being the process is over you will not get your money back but at least you can let them know about how obserd this seems in light of the negative conversation about some of these agencies now days.
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I will say the things that others are probably thinking but afraid to say.
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