Quote:
Originally Posted by Pugchief
Quantum lets you set up the name of your network in their 360 app, which I assume the tech had you install on your phone. If the name of the new 360 network and password is not exactly the same as the old network, the printer won't recognize anything.
Also, Quantum Fiber networks only operate on 5 GHz. Many older devices will only operate on 2.4 GHz. If your printer is 2.4, that's the problem. This can be resolved by plugging a dual band router into the Quantum wall unit, and setting up another network name on 2.4 Then connect the computers and printer to the 2.4 network. If you don't already have a router from your previous setup, you can buy an inexpensive one on Amazon for ~$30.
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I was going to write the same as this post. My printer only supports 2.4 GHZ. My cable modem/router is dual band, so I have to make sure my computer connects to the 2.4 GHZ band to be able to use the Printer. I have comcast and there are 2 different networks listed for my cable modem/router. I have to pick the right one.
Definitely worth checking.