Quote:
Originally Posted by It's Hot There
Good News & Bad News.
Good: SECO called me today and tried to help.
Good: Very nice people.
Bad: No bridge from Actual usage (on the bill) to the SmartHub usage information.
Bad: Admitted the SmartHub information is not accurate.
Bad: SmartHub usage and temp's are just averages and estimates.
From an actual billing usage, my bill went up 48% from June to July.
I mentioned, better than the 100% on SmartHub, but still seems excessive.
Bad: "Well, all we can tell you is that is what you used."
They did admit, "most" meters start at zero KwH's on them....but not all.
Bad: They assume, but could not confirm mine was at zero.
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Update:
Received my "August" bill and the usage dropped back to normal.
The average Temp for August was 83 degrees........same as July.
BUT the usage dropped back to where it was in June.
Huge spike in July with two meters and back to normal in August with one meter.
ZERO help from SECO.
Obviously the meters were read wrong or they were inputted wrong.
