Speaking from experience here! We've had similar issues with our lanai and house windows.
They can't fix these windows, as it's a sealed unit. Ours look almost exactly like yours, and if they're from the same manufacturer, they may have a lifetime warranty.
Ours were installed by Custom Windows in Leesburg. Give them a call, have them come take a look. If the windows are from the same manufacturer, CW might be able to get them replaced at no cost to you. I'm sure you'd have to pay for installation since CW is not the original installer.
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