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Originally Posted by JudyLife
Yes! We have had exactly the same when we were there in July & found the company who had installed it were no longer in business. Tried Docs Restorations who ‘re-caulked’ various areas of windows but still had a puddle with heavy rain. Hubby then went round for ages with caulk sealing every possible tiny suspicious area & so far so good. Fingers crossed. Had a nice guy from some lanai company come but said they wouldn’t touch it as it was someone else’s work. He also said original company would’ve had a 20-25 yr warranty but when I enquired of course they no longer exist. Our villa built 2007 & a lot of folks probably have the exact same problem.
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The SAD reality. Warranties, buy our extended warranty for only. You are paying money thinking about the product. But will the company still be in business? Oh the warranty only covers materials. The labor is not covered and a warranty claim we will charge you enough for labor so you can have the entire job done for less. There are honest people. They rarely are the cheapest.