Yard service ran into my cable box tower and cracked it. A snake took up residence in it. I called Xfinity to ask them to come out and replace the cover but the guy on the phone could read an English script but couldn't actually understand English. He kept asking me to reboot my set top box. I finally got passed to a supervisor who understood what I was asking. He said they'd come out but I had to take care of the snake myself. They never showed up and I fixed it with some 100 mph tape (duct tape for you civilians).
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