Quote:
Originally Posted by BrianL99
You called at 9 a.m. on a Saturday morning and you're unhappy because you couldn't get immediate service?
Working on a weekend, after 5 pm? Any company is justified in charging you at least double their going rate.
& did it occur to you, that perhaps they couldn't make the 1st appointment, because someone who called well before you did, turned out to have a bigger problem than expected and it took longer to correct?
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I have called Mike Scott Plumbing several times and they have responded within a few hours. They don't charge extra for after hours work. As I understand it, Frank Gay charges $139 to just come out and provide a quote. I will pay for a service visit, but never for a simple quote. The charges that I have read about for Frank Gay's work have been more than double the going rate. In this case, the OP had an appointment that was cancelled by Frank Gay, and, apparently, the only reason the OP was charged an extra fee was because the company could not make the original appointment. That doesn't sound justified.