I just got the same $10 increase notification. Their website still states $50 price for life; “ Keep your internet service monthly rate for as long as you keep your plan.”
So I called and the first idiot I talked to said rate increase was to cover infrastructure improvements and cost increases. He even tried to send me a form to see if I qualified for the low income government help program. Finally hung up on him and called again. Got a gal that understood and got me a permanent $10 loyal customer monthly discount to offset increase. Be persistent!
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