Quote:
Originally Posted by Pairadocs
Again to clarify, asking these things since a good friend has a kitchen remodel that resulted in a huge flooding of the kitchen and a great deal of damage even to walls, base boards, etc. The big box store stated the installers are NOT employees, they claimed they are only responsible for the materials they provided, no liability for work.
Thanks for sharing your experience. If you have used the one stop places, how much do you estimate (in percentage) you paid for this service ? 5%, 10% 15%, more ? ?
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I assume by "Big Box", you mean Lowe's or HD? You pay them and they in turn, pay their installers. Their contract is with you and they have a separate contract/relationship with their installers.
They are 100% responsible for the mistakes their installers make or damage caused by them. I've been down that road with HD & Lowe's and they both made good on their installer's screw ups.
They are essentially functioning as your General Contractor and you're not paying them for that work ... it's "free". They are insured. Their installers aren't always the best, but usually they're fairly competent. Kitchens & Baths are their specialty, but they do other things, too.