Fidelity Security is a JOKE
Earlier this week, my Fidelity account presented a "Your account is blocked" message to me and I had to call a number to get it unblocked. "How did I unblock it," you ask? They made me change my password. Unreal.
For those who do not know, forcing changed passwords on people is LESS secure because people end up writing down the new one. Dual authentication (which they do, as well) is good enough. And before everyone starts in the the password keeper advice, I worked in tech for decades am well-versed in such things. But that's not the point here.
Anyway, I got into my account and can access it again.
But then, today, my wife had the same thing happen. We called the number (after verifying it on their site, as I am not getting scammed) and the guy "did some research" only to report back that a ticket has been opened with the back office and they'll be reaching out to us next week. So, my wife is cut off from her funds until Fidelity personnel can find it in their heart of hearts to contact her.
It's end of month. I make transfers from retirement accounts so I can pay bills. Cutting us off from our money is never the answer to security. If someone is trying to hack us, you should have 24x7 support to ensure we can rectify the situation ASAP. Of course, the words coming out of my mouth had the guy on the other end hang up. Unacceptable. Simply inconceivable.
So, buyer beware, I am no longer recommending Fidelity to family and friends as a place to do business -- much less secure my money. That's a good one: Fidelity is so secure that not even I can access my money when I need it.
Go Fidelity!!
NOT.
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