Quote:
Originally Posted by pattihopeBB
Sorry you were inconvenienced, but that’s better than being hacked. We have used Fidelity for over 20 years and have had exceptional customer service and most importantly great investment returns. Wouldn’t trash them or change investments over one bad experience.
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Again if you read my post, I did not say that I would’ve rather been hacked. Everyone loves to put words into my mouth on this thread. My premise is simple. Put all the security protocols in place that you like but offer support 24 x 7 so that I can regain access and not wait for the “back office” to get back to me next week.
And again, I do not think any of you would find this acceptable if it happened to you.