[SaucyJim]

Originally Posted by CybrSage

Let's recap:
1. Someone tried to log into your account and it was not you.
2. The account became locked to protect you.
3. To prevent said person from pretending to be you and resetting your password, Fidelity required you to call them.
4. You consider your inability to remember a new password to be Fidelity's fault and that everyone writes it down.
5. Same thing happened to your wife, and due to there being multiple security alerts from the same address, Fidelity is doing more diligence to keep her money safe.
6. You claim to have worked in tech for decades and still complain about there being a high level of security on access to your retirement savings
7. You incorrectly think money transfers happen on non-business days and therefore demand the ability to do a transfer in a non-business day.
8. You incorrectly think Fidelity security workers are evil and are ignoring your wife on purpose and need to "find it in their hearts" to contact her.
9. You summarize it all by saving that "cutting you off from your money" due to legitimate security alerts "is never the answer to security".
10. You contacted them and they are doing research into the security issues and will contact you with the results next week when they get them, but you want the results instantly so that it taking time is bad
11. Their security is a joke because they stopped both of you from getting robbed

Which part is not correct?

1. Someone tried to log into your account and it was not you.

Incorrect. My account was blocked first and I called. In my case they could only tell me that I needed to reset my password. No other information was known or given. My access was immediately restored for a partially-acceptable outcome. Updating passwords makes accounts less secure. In my wife's case, she called and they told her the "back office" would reach out to her next week. Unacceptable outcome.

2. The account became locked to protect you.

Unknown. As mentioned, no reason for the block was given for either occurrence. To me, if you don't know the reason, why the locked account? Unacceptable.

3. To prevent said person from pretending to be you and resetting your password, Fidelity required you to call them.

Unknown. See response to #2, above.

4. You consider your inability to remember a new password to be Fidelity's fault and that everyone writes it down.

Incorrect. You're putting words into my mouth. I am speaking generally - not about myself. If you note my comment about password keepers, I don't need to remember. But as a practice, requiring password updates is frowned upon: NCSC.

5. Same thing happened to your wife, and due to there being multiple security alerts from the same address, Fidelity is doing more diligence to keep her money safe.

Unknown. I know of no security alerts because Fidelity is not being transparent about why they blocked (not locked) the accounts.

6. You claim to have worked in tech for decades and still complain about there being a high level of security on access to your retirement savings

Incorrect. More words into my mouth. {sigh} Working in tech is where I learned that required password updates on a scheduled basis is less secure. Cisco, Linkedin, Yahoo, TiVo, and Siemens have all banned the practice and use higher level methods now. And I am not complaining about high levels of security, as I've said multiple times on this thread. I am complaining about not having 24x7 support to resolve the issue and regain access to the blocked account.

7. You incorrectly think money transfers happen on non-business days and therefore demand the ability to do a transfer in a non-business day.

Incorrect: Wow. MORE words into my mouth. Nowhere in my post did I state that I expected my transfers to happen immediately. However, I have a daily window (as a self-directed investor) where I do my finance work. The initiated transfer would (obviously, but you think I am stupid and make what I consider embarrassing assumption) be executed on Monday. Additionally, nowhere did I state an expectation to execute a transfer on a non-business day. I wanted to schedule the transfer, which, yes, I do expect to be able to do on a non-business day. That I am giving you this much energy is probably my biggest issue at this point.

8. You incorrectly think Fidelity security workers are evil and are ignoring your wife on purpose and need to "find it in their hearts" to contact her.

Incorrect: Now you're just getting ridiculous while you fool yourself into believing you're being clever. You incorrectly think I think a lot of things you've attributed to my thinking. I think there should be 24x7 support to deal with blocked accounts. That's it. The rest is in your head.

9. You summarize it all by saving that "cutting you off from your money" due to legitimate security alerts "is never the answer to security".

Incorrect: I did not "save" anything. I did "say" something. You won't hear it no matter how many times I repeat it.

10. You contacted them and they are doing research into the security issues and will contact you with the results next week when they get them, but you want the results instantly so that it taking time is bad

Incorrect: Not having 24x7 support to unblock my account is the issue. Research away, but restoring secure access is always the first order of business.

11. Their security is a joke because they stopped both of you from getting robbed

Incorrect. Their security is a joke because I cannot access my wife's account because they do not have 24x7 support on blocked accounts. You think thieves take the weekend off? They are a five-nines organization. There are no weekends or holidays for five-nine organizations. That's the joke.