I've been with Fidelity for over 40 years, and I've always had excellent service and support. 2FA is a must, and I do not trust voice ID systems, especially with newer AI. IMO a big hole in security is the cell phone, which unlocks far too easily and gives someone ready access to reset your PW since it is often to 2FA device and most autologin to your email which gives a thief another path to all your accounts. Let's not forget MS pushing for a "quick" numerical login on desktops and laptops, which seems to make a brute force attack mush easier, especially if you only use the default 4-5 numbers.
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