Quote:
Originally Posted by bragones
I worked for Fidelity for over 7 years. I can say that security is their #1 priority. If a fund manager and a security person are in a room with conflicting concerns, the security issue will take priority, hands down. If you haven't done so, take a look at your security profile and just how configurable it is to meet your desires. I do understand your frustration of not having access to your account, but something tells me there's potentially another issue going on here and perhaps Fidelity is concerned that if they share that with you, they may just be giving your account access and info to a perpetrator rather than the legitimate account owner. Fidelity does have 24x7 support. In rare instances, they will restrict access while confirming with undeniable certainty that your account is not at risk. Sorry this happened to you. I've been a Fidelity customer since the 1970's. In the rare event that an issue comes up, you'll find that they are very willing to compensate you for anything deemed to be their fault. Often times, Fidelity will just throw a $100 goodwill gift your way if they feel that they have inappropriately inconvenienced a customer. I do hope that you will tell us the final resolution of your issue. When they restore your wife's account access you should demand to know the reason for the delay.
|
Thanks for your thoughtful reply - and for not putting words into my mouth. I do, however, still find it unsettling (and inconceivably frustrating) to not have access to a LOT of money for days while I wait. I will, indeed, disclose the final outcome, along with my mother's maiden name, the first girl I "scored" with (they really should have that one on there - LOL!), the last four of my social security number, and the city where I held my first job just as soon as I know what's up. Yeah. Because, according to some on this thread, I am THAT stupid.
