Issues with Warranty Dept.
I had this issue a few years ago with the Warranty Dept. blowing me off. Finally I started to write letters and after about 15 letters with no response, I took pictures of the letters that I wrote and contacted Mark Morse. Before contacting Mr. Morse, it took 8 months to solve my problems. Within a week, the Warranty Dept. finally responded to me. Mark Morse was a pleasure to deal with. Go on districtgov.org and see if you can find Mark's email or the address of his office. It's probably different than when I dealt with my issue. I found Dennis Stratinger very difficult to deal with at that time.
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