Quote:
Originally Posted by frayedends
The Villages Warranty has been awesome for everything we needed fixed after our 1 year inspection. But I'm having a heck of time getting the paint company to paint the stucco areas that were repaired.
The Villages Warranty department sent me Southern Touch Painting's phone number and said to call them to schedule. Southern Touch doesn't answer the phone and doesn't return messages. The warranty department doesn't reply to me now either.
Anyone else run into issues like this? I even told Southern Touch that I don't care about the minor stuff inside that was found, just want the stucco repairs repainted.
|
Even if a small job, you have a one year warranty, so the warranty department should be assisting if your contractor isn't following up. All interfaces we had with the warranty department were handled quickly and professionally. Thank you, OP, for letting me know of your contractor experience and lack of customer service. I'll keep that in mind for future painting needs. Good luck.