[katezbox]

Originally Posted by chuckster

Agree with food and service can vary at Havana. We (several couples) ate there last night. Service excellent, drinks good but food not good. Ordered chips and salsa with guacamole (extra) for table. Chips were mostly little pieces (bottom of the bag) and guacamole was chunks of unripe avacado (not mashed and dippable). Meal was so-so with cold soft fries (yuk). Yes we did talk with manager who was very nice and sympathetic but did nothing.

Noticed by all was the 75 cents for guacamole never came off the bill.

Picky point I agree but still was do-able. Be a while before we return. Too many other choices.

Chuck,

Your experience is exactly what we have seen sometimes - and then on other visits they have served really excellent food all hot, all at the same time.

I don't think it is picky to have them remove the charge for guacamole if it was not up to standard. It would have been a gesture of goodwill to let you know that your business was valued. I also would not object to them charging me .75 for guacamole as an add-on to chips/salsa as avocados are not inexpensive - and I would rather not have the price of chips/salsa go up to cover the cost of guacamole for those who want it at the expense of those that don't. I would prefer they note that there is an additional charge on the menu - that way a person can decide if they feel the item iw worth the up-charge or not.

I really like their menu and location and the things they are doing to increase business - they even have a Facebook site.