This thread is timely for me. I will drop off my Giant Fastroad hybrid bike in Brownwood this afternoon, for an appointment for a tune-up and replacement of both tires. I talked to a tech last week, who was knowledgeable and friendly, and I made the appointment with confidence. I'm surprised to hear that people had bad experiences. I'll get my bike back at close of business and Thursday and will report back on my experience.
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