Quote:
Originally Posted by SummerDays
Good afternoon. I've been biking for decades. First it was road, the last 10+ before moving to Florida was primarily mountain. Wherever I've lived, I found a bike shop to work with. Mainly repair and significant parts replacements. I like my bikes to work as well as they can be made to, and am happy to spend whatever it takes to get to that outcome.
I have always found bike shop employees to be very engaging and enthusiastic towards the customers. In essence, I've always been made to feel like the bike shop wants me to be their customer.
Until now.
Visited the bike shop in Brownwood. They could barely be bothered to show interest and seemed to be put out by the service I needed. No engagement or attempt at connection.
Biking is a community. The shop is a huge part of that. What I experienced was the opposite of community.
Questions. Is that consistent with others experience with this shop or is my experience not the norm? Any recommendations of a shop or person that performs first rate repair and maintenance?
Thanks
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You show up at their busiest month and expect immediate service along with every other entitled snowbird? The bike shop in Brownwood and the Trek one in Wildwood are great bike shops. I’ve bought bikes from both and have received nothing but good advice and service. My friends that didn’t even buy their bikes from them have also received great service.
Even in The Villages bicycling is seasonal. New people want to get a bike to enjoy the weather and the returning people who should have had their bikes serviced before they left now want them fixed immediately. It’s like going to a gym in January.