Quote:
Originally Posted by midiwiz
Here is the reality of "the Dream" the IT dept. of TV is lackluster at best. That website is horrible and they don't get it. The reason you have to enter the account number every time is because they don't know how to code it properly. I've complained about it before - no answer. Go figure. I'm not sure if it's they don't get it, they are waiting for me to teach them how to do it, or they simply just don't care. I'll bet it's all 3.
Anyway I feel your pain, I've had to triple check it every time, because I knew they'd never say "hey you messed something up" for being the 'conservative stronghold' it's pretty woke around here..... simply amazing.
|
They are a nepotistic type of corporation, with a captured customer, which equates to a monopoly. Monopolies don't care much for their customers, until they have to. Simple as that. .
It's much easier to push a check to them monthly for a higher amount, and then true up once a year. That way, one is seldom behind, always in good standing, and one doesn't have to worry about writing checks or going to a web site each month. Just check the bill monthly to see if there is a negative balance (2 minutes per month) and then enjoy on's day. .
foolproof and lazy is my mantra, automation is always the answer because when hoomans get involved, there is an exponential increase in mistakes