Yikes! Sorry, though its could be an individual's bad day, but its unwarranted for sure.
I am now shopping independently as agents are not always needed with limited choices of insurers, as the options continue to dwindle.
I wonder if they ever do customer surveys, or exit emails, etc, I doubt it, and most likely they are understaffed for large events, just staffed for normal sales of new/existing customers. . large events would be policy cancellations and storm claims. . together.
When one of my bosses mentioned that corps manage by exception. . my lightbulb went on. . too many exceptions and stress goes up non linearly. . and systems/humans break. .
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