When we purchased in TV, someone (don't remember if it was friend, realtor, or Citizen's First closing agent) recommended The Villages Insurance after I found State Farm and Allstate to be outrageous. They found me a reasonably priced policy with a AAA rated company that I'd never heard of, and I had no issues until renewal. The price went up, not a huge amount, but enough to shop around. I had received a mail ad from an Allstate agent named TJ in Lake Mary claiming they could offer a better price. I called, and she was very attentive, found me a much better deal from another AAA rated company I'd never heard of (this Allstate agent also acts as a broker for other insurance companies). I received consistent text updates from her during the enrolling process, and she gave me her personal cell # to reach out if I had any issues or concerns. Well, the issue was that The Villages Insurance never cancelled the previous policy in spite of acknowledging that they had received a cancelation request from my new broker, and they charged me for another year of the canceled policy. I texted TJ and she took care of the entire headache and got me a refund, and kept me apprised of the progress via text updates.
tl;dr Consider this a ***** review of TJ and her agency. Since every situation is unique, YMMV.
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