We've done both. One time, extended family were all going together and one of them hooked us up with their agent. We used their agent. It was a good enough deal, but we found out after the fact that we could've gotten more on-board credit, and rewards through direct sign-up with the cruiseline. Turned out the family member who recommended their agent was getting a free room as a result of us all linking our reservations to "her" ticket. The least she could've done was paid for the water package and hooked us all up with free drinking water, eh?
We've mostly booked our own without an agent, directly through the cruise line. It's less stressful.
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