This was a year ago, I too had to be called back by the Villages agent or person or whoever they assigned to my property insurance. I waited - no call. I call back to remind them I am waiting. A day or two later, I get a call from someone who has taken over my file from someone who used to handle it. Good. I explain that the premium is too high, please help me lower it. They ask me my priorities. I tell them and about how much I’d like to pay in premiums. The agent said she’d look around. Two days later I get a call, same person, she got my premium down (somewhat) with changes but with the same insurance company. They send it to me both email and post. I agree. It is done.
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