You will get poor service as long as you will put up with it. When Progressive cancelled our homeowner's insurance our Villages Insurance agent offered two recent startups that only sold in Florida. Instead I called State Farm (Kelly Matz, 4386 Warm Springs Ave, 352-661-3456) and worked with Wylene Parkman. I ended up also cancelling our auto policy and "bundled home and auto" and saved quite a lot over what I had been paying in the process.
Sadly, your experience isn't the first I have heard of, and not just The Villages Insurance. Their bank also has rude "customer service representatives."
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