The people who "sell" the policy and not the same people who "service" the policy. Honestly, give them a chance. Don't bother trying to have a "sit down" in the office, just leave your name and number (after the 27 minutes of holding) and someone will call you back with 24-hours. The two times that I have had to make policy alterations in the past three years have been great experiences. The person calling back is much more skilled then the person I first met with in the office. No, they are not your typical Insurance agency from your past life. They are just set up differently due to the volume they are trying to place, but I think the most skilled people at the company are the ones who "call back".
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