I get your frustration, this happen to me with another company I was floored. I got off the phone went to the company got with the manager and within 5 minutes the young lady came up to me and apologized for not listening to and hanging up the phone.
If you don’t tell your agent what happen they can’t fix the problem you may think they know but if you go face to face you may get better service.
As far as seeing or hearing from your agent that is very common not to talk to them after you are set with your policy because there really no need.
Hope things work out for you
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“Living is Easy with Eyes Closed”
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