What to say to Home Warranty (not TV) people
Hi, My home warranty people conducted my yearly HVAC inspection today. The tech found that oil/coolant had leaked and that the leak couldn't be repaired & that it had frozen & then thawed. It had leaked on my new filter, saturating it. The tech called the office and was told to add coolant(?) to the system and to advise me to wait until it "had issues" as they would not repair/replace it now. He did this and said it took 2 pounds (?) in an 8 pound system. The brand is Carrier.
In the past this warranty company has been cooperative. My questions:
1. Do I need to wait until it starts having issues to call them
2. What do I say to avoid the run around with them.
Thanks, Paula
__________________
Paulat585
Northeast Ohio, Northern California, including Santa Cruz, Oakland Hills, East Bay, Stockton and Merced and now The Villages
|