[Pairadocs]

Ordered a refrigerator from L's. Free installation as long as you purchase new water line from them. So far, okay. After a few "ooops" (date delivery was set, no one showed up and could not leave all day as delivery window was 8 a.m. to 8 p.m. !). Eventually able to get a new date, but was stunned to find their delivery people do NOT hook up a new refrigerator (even though you have already paid for their new water line and connector kit) unless your water hook up behind the refrigerator is no more than five year's old, and they do not do ANY free hook up if the house has a "pop out" type valve. So they take the refrigerator back as long as you "refuse" it, or, they leave the refrigerator AND the one being replaced (that we plan to put in the garage) and they stay there until you can get a plumber to come and put in the new type shut off value. Other choice, you can hook it up yourself and then (somehow ??) get the new refrigerator into it's space ! ? Now, I am not saying companies can not chose to do whatever they want, what I am so frustrated about is NOT telling a customer at the time of the sale that they can not set a delivery date until a plumber changes the valve ! When I very pleasantly and calmly asked why L's doesn't tell people so they have time to line all this up, they replied "We are NOT required to discuss anything that has NOTHING to do with our company, we don't have a delivery department, we contract that out". Then they handed me the name of a local plumber and told me they "don't make recommendations" but "here is the name and number of a local company IF you want to call them about the valve. I went home, tried to call, they NO LONGER EXIST, sold out to another company. Finally reached local plumber and got date to change valve ! WHY make things so very difficult... that's a rhetorical question.....LOL.... I'm just frustrated that I was not told from the beginning. So, I want everyone to know, where ever you go for appliances, ASK THE RIGHT QUESTIONS. Find out who delivers their appliances and call them to find out their requirements. The appliance store may not tell you !