Had similar experiences with Lowes many years ago which is why we went with a company that has it's own sales, installation and maintenance, no sub contractors. The draw of big box stores is low price and that always comes with increased risk. I also found that different outlets sell different quality levels of what seems to be the same products since they have learned that it sounds like a duck, looks like a duck then the price is the decider. What they don't see is it doesn't necessarily walk like a duck.
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No one believes the truth when the lie is more interesting
Berks County Pennsylvania
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