Quote:
Originally Posted by Chellybean
After wait a week for a quote after they look at the roof and took pictures i recieved a nasty email stating they lost the pictures and do not want to do the wasted Legwork in giving a estimate. My husband stated are you sure you have the correct customer?. Brent the owner replied yes and he stated to my husband that his phone is blowing up and he has lost pictures and our quote. HMMMMM if this isn't a red flag i don't know what is.
He also stated to my husband that he owns 3 houses in the villages and he is easy to get along with,hmmmm again. After talking to a nieghbor that used them, they said once they suck you in to get you to sign the contract thier follow up is terrible.
I don't know why Brent stated he owns 3 houses in the villages and what that has to do with anything?
Beware of them.
I sure im going to get negative post regarding warning people. Its only a warning do what you choose to!
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We used them and Brent was our rep. He doesn’t own the company. He had always been professional, was quick to respond to calls and emails and they did a fabulous job for us. Clean up was excellent. Neighbors had another company roof their house and after a week I’m still seeing loose shingles flying into my yard and others from that job. We did have an issue with some gutters and they sent gutter guys out quickly to remedy the problem. I thought their customer service was top notch!