Talk of The Villages Florida - View Single Post - I really need advice on kitchen appliance brands. What's in a name these days?
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Old 12-22-2009, 11:55 AM
Boomer Boomer is offline
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Default and now, a dissertation on extended warranties

Quote:
Originally Posted by mitchbr47 View Post
We recently replaced our 20 year old Whirlpool dishwasher this past summer up north. I think we had 1 service call for the pump. After researching on the web and reading Consumer Reports we decided on a Bosch. It is extremely quiet and very energy efficient, but with a new product who knows the long term repair record. We found a good deal at Lowes this summer with free installation. The point I wanted to make was the comments made by the installer about Electrolux installations. He said that there is quite a bit of assembly out of box required. That isn't saying it is a poor product.

I think all appliances just don't last like they used to. Many are now made overseas or are foreign companies. I agree with the demise of Maytag products since they were bought out. We have 2 sets of Maytag washers and dryers from the mid 90s up north. Even though new models are more efficient, I think we'll keep them until they do need repair.
Maybe extended warranties might be feasible on these products considering their unreliability.
Hi Mitch,

I think you and I must have been writing in this thread and going to press at about the same time this morning. We really liked that Bosch dishwasher, too. Had we been buying just the dishwasher, that is the one we would have picked. But then the project grew and the appliances matching thing kicked in.

And the bells and whistles on the Electrolux do make us wonder. Ironically, the thing that went wrong with the Maytag was not in the electronics, it was in the latch design that was put together with little plastic beads, guaranteed to wear out.

One of the difficulties of being on the front end of the baby boom is remembering quality in appliances.

And about those extended warranties, I agree with the point you make......

Even though I am opposed to the concept and it really ticks me off to feel like I have to do it, the extended warranties entered in this time around.

Those things make me feel like I have been had, but it is just the way it is now because everybody's warranty is only one year and then you are on your own, trying to find repair.

And I have to suspect that those extended warranties, which may have started as a piece of the action, are now driving the bus and the consumer is under it.

We have never bought extended warranies before, but this time we did. I think they have contributed to the downfall in quality because everybody gets by with the short warranty now, no matter which manufacturer it is; therefore, "Why bother with building in quality?" may be a philosophy in the industry.

Also, those extended warranties are not in addition to the one-year. Those warranties absorb the one year. And so the 5-year is not 6 years. It is 5 years total. And you just have to hope your contact stays in business.

We weighed all the options and at the point of having just bought all that stuff for the whole kitchen and knowing that we trusted none of it really, we bit, for the first time ever, and bought the extended warranty. Had it been a lesser cost involved overall, we would not have bought the warranty. Of course, the evil Maytag dishwasher took 6 years to reveal the latch issue.

So I have no illusions that Electrolux will be any better than anything else. It appears to be well-designed. The fit and finish worked for us. But who knows??? We probably won't really know.....for 6 years.

Boomer

Last edited by Boomer; 12-23-2009 at 07:46 AM. Reason: proofreading, clarification - got to stop witing these things so fast