They are "sorta free", but I believe their business model is based on getting a portion of the sales commision on your home. We tried to use their services for getting a mover with a discount but were told that since we did not use them for a real estate referral that we were not eligible for a move discount. Had we used them for the real estate portion it probably would not have cost us anything but our agent would not have received as high of a commision - unless he would have charged a higher commision since he had to give some back to the relocation people.
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