Quote:
Originally Posted by Risuli
You are likely correct with regard to the Quantum wifi pods. Both are exactly the same size and I believe the tech indicated they were only wifi 6 capable. I'm fine with my current set up with Quantum, though disappointed in their failure to properly provide the wifi they claimed.
My only question for the future is when they likely say I have the "for life" plan but try to impose a fee for their wifi pods, where do I take or send their equipment (wifi pods) back? I've looked online and don't see any locations to return equipment.
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Quantum's web site is very good although its very slow like they are running it on an iPad LOL. On the lower left side of their home page are a variety of links including returning equipment. Basically you print out a mailer and return via UPS. This is the link:
Equipment Returns | Quantum Fiber
Agreed, I sometimes think about if they start charging for the equipment what will happen? Although we will never know until or if it happens, my guess is they won't charge because the trend in the industry is to provide the WiFi equipment as part of the service.
Since i've been here in the Villages, Quantum's pricing for what they provide is very reasonable compared to the rest of the country and they let you easily switch between plans on their web site at no charge so I believe we will be OK for a couple more years.
And Remember, When the cable guy comes by your house trying to win you back with a "great" temporary offer, tell them to come back when they offer non-shared, bi-directional service. It's a shame how many here in the Villages don't realize that the cable companies offer good download speeds but terrible upload speeds that can vary especially during prime time due to the limitations of the copper cable.