Talk of The Villages Florida - View Single Post - Quantum Fiber Installation Tips
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Old 12-23-2024, 08:18 AM
brewbob brewbob is offline
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Default Quantum internet DEAD again

Since this thread seems to be active...Im posting my recent ordeal with Quantum fiber. 3 weeks ago inet went out at approx 2am. Tech came out and replaced modem. All was well until next Monday inet died again around 2am. Got a second tech out (always seems to be 3 days later) and replaced the router. Didnt work. Replaced 3 routers and no joy. He did talk with support tech(in Philippines of course) and they still could not resolve inet issue. Tech left and said maybe inet would come back on, inet came back on that afternoon. So was good until this morning around 2am...no inet. Of course I did all the usual unplug power stuff. No joy! Everything looks fine from the support end. Internal wifi is fine...just no connection to inet. The fact that the inet drops out at 2am surely is a clue. I have devices that logs data to inet...thats how I know when the inet connection fails.

Modem and router show green lights.

The wifi is fine....but no inet. Could it be the router? Should I buy my own router? Will that fix the problem?

I live in village of Fernandina. Curious if anyone else is having similar issues. This 3 week issue is getting old. BTW Im posting this via mobile hotspot.