Quote:
Originally Posted by brewbob
Since this thread seems to be active...Im posting my recent ordeal with Quantum fiber. 3 weeks ago inet went out at approx 2am. Tech came out and replaced modem. All was well until next Monday inet died again around 2am. Got a second tech out (always seems to be 3 days later) and replaced the router. Didnt work. Replaced 3 routers and no joy. He did talk with support tech(in Philippines of course) and they still could not resolve inet issue. Tech left and said maybe inet would come back on, inet came back on that afternoon. So was good until this morning around 2am...no inet. Of course I did all the usual unplug power stuff. No joy! Everything looks fine from the support end. Internal wifi is fine...just no connection to inet. The fact that the inet drops out at 2am surely is a clue. I have devices that logs data to inet...thats how I know when the inet connection fails.
Modem and router show green lights.
The wifi is fine....but no inet. Could it be the router? Should I buy my own router? Will that fix the problem?
I live in village of Fernandina. Curious if anyone else is having similar issues. This 3 week issue is getting old. BTW Im posting this via mobile hotspot.
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This is odd. First you don't have a modem, that's cable. The white box in your data cabinet is called a SmartNid which is an optical network terminator and router. When the router boots, The light should go from Red to flashing blue to solid green. The fact that your router light is green means the router believes it's connected to the internet. If it were not, the light would remain flashing blue.
You are correct, the fact that it fails at 2am is not a coincidence. Something is happening back in Quantums network. Getting your own router will not help.
I just want to make sure, when checking for the internet you are plugging your laptop or whatever device into one of the ethernet ports on the SmartNid in order to isolate the rest of the system?
If so, I would call Quantum support today and tell them what's been going on and tell them you want to be put on a "different DNS" server. Back at Quantum, each customer is on a specific server and it's possible the one you are on is overloaded and you are getting what we call a "stale IP address".
The fact that they replaced the SmartNid several times means it's not the hardware.
I would be happy to talk to you to help troubleshoot this.