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Originally Posted by dadspet
Woke up this morning and found out I had no internet service my home phone wasn't working no internet no TV. Called quantum fiber they couldn't fix my issue and said they were going to set up a technician to come. Got a text message , they won't come until the 26th which is 3 days. After significant complaining I got no place. So this is what you can expect for customer service for quantum
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They usually can get a tech to the house within a day or two depending on when you call. My guess is Christmas is delaying getting to you. This is not much different than with the cable companies.
Do you have the White SmartNid installed in the garage? If so, can you tell us what color the light is? Also, since you have no service, you might want to try a hard reset. You do this by taking a paper clip and depressing the small Reset button on the SmartNid for 20 seconds. When you release it, the light will appear orange/yellow, then go red, then flashing blue then green. The reset button is next to the power plug on the side of the SmartNid. Once I woke up with the same problem and this fixed the problem. Couldn't hurt to try.