Quote:
Originally Posted by jrref
UPDATE: So Bob was nice enough to let me come over to his house to see what was going on with his situation.
I first checked the Quantum installation and everything seemed fine. I also used my ethernet cable tester to double check the hard wired ethernet connecton from the SmartNitd in the garage to the Main WiFi pod in the kitchen. Again, everything was fine. Bob also had an old Asus wifi/router connected in place of the Quantum Wifi pods and everything was working.
So after disconnecting the old Asus Wifi/Router and reconnecting the Main and remote Quantum WiFi Pods, we were getting WiFi internet on our phones but all the other devices, laptops, etc in Bob's home had a WiFi connection but No Internet.
At this point I was concerned that the 2.4 and 5 Ghz Wifi bands on the Quantum pods were turned off since our phones that were connecting were using the 6 Ghz band. So I looked at the Quantum App on Bob's phone and eventually found that he had the parental controls turned On for all his devices which is why he was loosing internet, but not WiFi on a schedule. The minute I deleted the parental control profiles, everything started working.
This was an interesting learning that I wanted to share with everyone since in all my time, I've never seen anything like this issue. We have no idea how the parental controls could have been set up but they were.
Bob want's to see if the problem re-occurs but I'm confident the problem is solved.
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All is working well this morning. John(jrref) found and solved the problem. I have no idea how the parental stuff was turned on. John was very generous with his time to solve this problem. I dont think 100 calls or visits from Quantum support could have found this problem. We are very lucky to have someone with his skills and generosity to help us here in TV.
Merry Christmas to you John. You gave me a great birthday present as today is my birthday and saved my the cost of buying another mesh system.
Cheers
Bob