Quote:
Originally Posted by brewbob
All is working well this morning. John(jrref) found and solved the problem. I have no idea how the parental stuff was turned on. John was very generous with his time to solve this problem. I dont think 100 calls or visits from Quantum support could have found this problem. We are very lucky to have someone with his skills and generosity to help us here in TV.
Merry Christmas to you John. You gave me a great birthday present as today is my birthday and saved my the cost of buying another mesh system.
Cheers
Bob
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Happy Birthday and Merry Christmas to you Bob and thanks for the kind words.
Investigating and solving these internet issues involves a lot of "detective work" and can be fun, for me, at least. I know most of the Quantum techs who work in this area of the Villages and I'm surprised that none of the several who were out to your home were able to diagnose this problem. I have to admit, I've never see your issue especially here in the Villages since no one has teenagers in the home where we would potentially need to use the parental controls in the router and my guess that's what threw them off the trail.
As we discussed, although I'm retired, I do sign-up my friends, neighbors and any referrals I get for Quantum Fiber here in the Villages. They have a referral program where we both get $100 for signing up. In return, I go to home and configure the data cabinet to accept the Quantum SmartNid, instruct the homeowner what to tell the installer for the best installation locations and am available after the install to troubleshoot any issues or answer any questions that might arise. This "service" usually makes the process go smooth and without issue.
I'm looking forward for the next challenge so if anyone is having issues, please post them here.