Quote:
Originally Posted by bowlingal
go directly to the manufacturer. they have district and regional service managers that will examine your complaint/car. the dealer does not want a bad rating on their record. They lose too much money in incentives, bad CSI ratings are like kryptonite to them.
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It may be different today, but when I had a new defective Chevrolet pickup truck, the regional service manager did nothing but refer me back to the dealer. The only way I got action was when I went to the national headquarters. The regional office was only used as a delaying tactic.