[dadspet]

I have 500 megabit per second internet service with quantum fiber and have no internet again for the second time in a week with absolutely awful customer service to fix the problem. First issue of no internet service occurred a few days before Christmas when I woke up in the morning and had no internet, customer service could not fix the problem and it was going to take them 3 days to send out a customer technician. After 3 days a cust

technician came out and spent 3 hours at the house restored my internet service and put in several new pieces of equipment. I was getting 500 megabit service when came into the house and little under 250 MB service with the internet. This wasn't what I expected / paid for but it was okay. A few days later my internet service has again gone down and customer service cannot fix the issue and they're going to send out a tech service representative January 6th, that's the best that they can do, that is absolutely positively awful. No amount of complaining or trying to get to a higher level supervisor can resolve the issue, a supervisor won't call me back they just say it won't be any better. So if you're signing up for quantum fiber this is what you can expect.