Quote:
Originally Posted by dadspet
I have 500 megabit per second internet service with quantum fiber and have no internet again for the second time in a week with absolutely awful customer service to fix the problem. First issue of no internet service occurred a few days before Christmas when I woke up in the morning and had no internet, customer service could not fix the problem and it was going to take them 3 days to send out a customer technician. After 3 days a cust
technician came out and spent 3 hours at the house restored my internet service and put in several new pieces of equipment. I was getting 500 megabit service when came into the house and little under 250 MB service with the internet. This wasn't what I expected / paid for but it was okay. A few days later my internet service has again gone down and customer service cannot fix the issue and they're going to send out a tech service representative January 6th, that's the best that they can do, that is absolutely positively awful. No amount of complaining or trying to get to a higher level supervisor can resolve the issue, a supervisor won't call me back they just say it won't be any better. So if you're signing up for quantum fiber this is what you can expect.
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What Village do you live in? I'm going to PM you. I'm happy to come and take a look.
One thing to check. Go into the Quantum App on your phone. If you don't have the app, download it from the App Store on your phone. Then log into the App using the Same Login and Password that you used to log into Quantum on the Web. Once this is all done, go and check the Parental Controls.There is a tab just for that. If there are any profiles created, delete them and see if this fixes the problem.
In my experience, if you are getting internet to the SmartNid in the garage then if there is a problem it's usually easily fixable. I'm not sure why the Techs couldn't fix your issue but I have a lot of experience helping my friends, family and others I have met here in the Villages and am happy to come take a look and hopefully figure out what's going on.