Quote:
Originally Posted by dadspet
I have 500 megabit per second internet service with quantum fiber and have no internet again for the second time in a week with absolutely awful customer service to fix the problem. First issue of no internet service occurred a few days before Christmas when I woke up in the morning and had no internet, customer service could not fix the problem and it was going to take them 3 days to send out a customer technician. After 3 days a cust
technician came out and spent 3 hours at the house restored my internet service and put in several new pieces of equipment. I was getting 500 megabit service when came into the house and little under 250 MB service with the internet. This wasn't what I expected / paid for but it was okay. A few days later my internet service has again gone down and customer service cannot fix the issue and they're going to send out a tech service representative January 6th, that's the best that they can do, that is absolutely positively awful. No amount of complaining or trying to get to a higher level supervisor can resolve the issue, a supervisor won't call me back they just say it won't be any better. So if you're signing up for quantum fiber this is what you can expect.
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A couple of things to note:
-Getting a tech from
any ISP out to the house is typically a 3-5 day wait. This is not unique to Quantum. I have had similar experiences UpNorth with Comcast, WOW and RCN.
-The connection speed advertised is based on a wired connection plugged directly into the modem/pod. If you are using WiFi wireless to connect, the lower speed you will get is based on the quality of the router, the distance from the router, any obstructions like walls, and probably other factors.
-If Quantum supplied you with 2 pods, the pods need to be plugged in not too close to each other, but not too far either. And sometimes just rebooting them both (unplug, wait 5 seconds or more, replug) will fix the problem, but it takes 5 minutes or so to restore service after a reboot.
YMMV