Quote:
Originally Posted by Pugchief
A couple of things to note:
-Getting a tech from any ISP out to the house is typically a 3-5 day wait. This is not unique to Quantum. I have had similar experiences UpNorth with Comcast, WOW and RCN.
-The connection speed advertised is based on a wired connection plugged directly into the modem/pod. If you are using WiFi wireless to connect, the lower speed you will get is based on the quality of the router, the distance from the router, any obstructions like walls, and probably other factors.
-If Quantum supplied you with 2 pods, the pods need to be plugged in not too close to each other, but not too far either. And sometimes just rebooting them both (unplug, wait 5 seconds or more, replug) will fix the problem, but it takes 5 minutes or so to restore service after a reboot.
YMMV
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Thanks for the feedback. I spoke with Dadspet the original poster of this thread this morning and he's a very nice guy who is just frustrated because although he had to wait a couple of days, when Quantum did come, they got everything working but it went out again around a week later. After speaking to him it appears the main WiFi7 pod failed because l when he used his own wifi equipment, it all worked.
I was at a new Quantum install this morning at my neighbor's home and the tech confirmed that the remote pods can create problems if they are placed too close to the main pod. BTW, I've seen the same problem with a very expensive Netgear Orbi mesh systems. That said, if you get Quantum installed, first check the coverage with only the main WiFi7 pod. Although these Wifi7 devices produce the same power as the WiFi6 devices, they have better antennas which give you a stronger and longer distance signal. If you don't get coverage at some point in your home then request the extender pod but put it at least a couple of rooms away from the main pod or they will interfere with each other.
As you mentioned, this delay in getting service is not just a Quantum issue. I've had the same delays and frustrations with Spectrum. It just depends on how busy they are. I believe with the new $35 price for 1Gbs that Quantum is offering, lots of people are signing up and overwhelming them.
FYI, If you have the Quantum 500Mbs speed for $50, if you log into your Quantum account on the web and click on "Services" then "Change" you will see the $35 1Gbs offer. All you need to do is click on the offer and you will get the faster speed for $15/month cheaper. It happens withing a couple of minutes, nothing else needs to be done. If some time down the line they increase the price of the 1Gbs service you can always go back to the 500 for $50.
I don't know how long the Quantum $35/month service offer is going to be active so if you think you are interested, sign up now. I'm available to help you sign-up and with me using the referral program, you get $100 with the sign-up.
John