[donfey]

Originally Posted by dadspet

I have 500 megabit per second internet service with quantum fiber and have no internet again for the second time in a week with absolutely awful customer service to fix the problem. First issue of no internet service occurred a few days before Christmas when I woke up in the morning and had no internet, customer service could not fix the problem and it was going to take them 3 days to send out a customer technician. After 3 days a cust

technician came out and spent 3 hours at the house restored my internet service and put in several new pieces of equipment. I was getting 500 megabit service when came into the house and little under 250 MB service with the internet. This wasn't what I expected / paid for but it was okay. A few days later my internet service has again gone down and customer service cannot fix the issue and they're going to send out a tech service representative January 6th, that's the best that they can do, that is absolutely positively awful. No amount of complaining or trying to get to a higher level supervisor can resolve the issue, a supervisor won't call me back they just say it won't be any better. So if you're signing up for quantum fiber this is what you can expect.

Sorry to hear that. It's GREAT up here, North of 466.